Clinic Terms.
CANCELLATION POLICY
Breianna Dunks has a strict cancellation policy. Cancellation of consultation requires 24 hours notice. Cancellations which are received within 24 hours of the scheduled consultation, will incur 100% of the total fee. Failure to attend a consultation or event will result in booking forfeit and 100% of the fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered. This policy is in place as we value our time and are likely to be unable to fill appointments with less than 24 hours notice. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients. If you would like to discuss or dispute a cancellation, please contact us. Re-scheduling appointments requires a minimum of 24 hours notice. Re-scheduling appointments within 12 hours of the consultation will be based on our discretion, and may incur 50% of the fee.
LATE FOR YOUR CONSULTATION
We understand that sometimes clients may be late for their consultation. We appreciate your understanding that we will not be able to extend your appointment time and will still finish at the designated end time. If there is any portion of the consultation that wasn’t able to be completed, it will have to be re-booked in or completed next time (if time allows).
YOUR CONSULTATION RESPONSIBILITY
We will always strive to provide you with the best naturopathic care possible. However, if you do not provide your practitioner with accurate information about your health, they may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide your practitioner with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so that they can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients they prescribe.
Breianna Dunks aims to provide her clients with as much support as possible but will be unable to provide answers to any of your questions outside of appointments. Any discussion that involves reviewing your treatment plan - testing results, change in symptoms, new symptoms, new enquiries, adjusting your treatment plan, any treatment-plan related question (symptoms, progress, testing results, changes), new questions - will not be answered outside of appointments. This is to ensure duty of care and appropriate follow-up discussion.
Any personalised prescription that you receive after an appointment with Breianna Dunks, is yours alone. It is not to be shared with others as it doesn’t take into account their own specific health circumstances and could pose a health and safety risk to them. Any prescription carries the risk of being dangerous or unsafe for you, if it is misused. Always follow the label instructions and adhere to the dosage recommendation outlined by your practitioner if you have had a consultation.
We strongly recommend that before changing your diet, making lifestyle changes or taking herbal/nutritional supplements that you speak to your medical practitioner, i.e your GP/doctor, about these specific changes. It is imperative that they are informed as to any new changes you are making to your health, to ensure correct duty of care and that none of the changes will affect any current medical treatments your doctor has prescribed to you. Never stop existing medical treatment without consulting with the practitioner who prescribed that medical treatment to you.
It is your responsibility to advise your practitioner as to any new health changes such as pregnancy, breastfeeding or starting a new medication.
We want to provide as much care for you as possible. We cannot foresee any adverse reactions, so if you do suffer from an adverse reaction we ALWAYS recommend seeking medical advice or treatment from a doctor or hospital. If an adverse reaction happens to you, please email us on bdnaturopath@gmail.com with the subject line “URGENT” and explain what has happened so we can help you as best as possible. If you have a particular concern with a supplement, always stop it immediately. The quality and integrity of the supplement is the responsibility of the manufacturer, not Breianna Dunks. If any concerns arise, I strongly recommend you seek advice from a medical health professional.